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Terms & Conditions


We take great pride in our reputation for creating items that are of the highest quality

and it is important to us that you are satisfied with your purchase.


Made-to-Order & Bespoke Items

Due to the nature of our products once an item has been made to the agreed requirements Sara Gadd Millinery

cannot accept returns.

Changes to the design following confirmation will be accepted however may incur additional charges.

If you would like to cancel your order before the final product has been made, please note that we do not offer a refund on the initial 50% retainer payment, however no further payment will be required. 


If you have ordered an item via mail order and full payment was made at the time of purchase, please note that a 50% retainer payment will be deducted, prior to reimbursement.


Please note that we do not hold stock of hats or materials and the retainer payment covers our expenses when an order is placed.


In the unlikely event that there is a genuine fault with your item, we will endeavour to correct this; if it is not possible to correct the fault we will, in this instance, allow a return.

Please note - due to the nature of the fabrics and dyeing process, an exact colour match may not always be possible,

we will always make sure the colour is as close as possible and of the same tone.

Ready-to-Wear Items 

If for any reason you are unhappy with your purchase, we will gladly offer you an exchange or gift voucher.

In the case of items bought in person: please inform us within seven business days.

Items bought via mail order: please inform us within ten business days of shipment date.


To receive an exchange in this case, the item must be:

i) in its original condition & as it was received

ii) unworn

iii) returned in its original packaging.

Mail Order Items


Please see details as above.

In relation to the exchange of ready-to-wear goods, the sender must pay for all return postage costs

and agree to return the parcel via Royal Mail Special Delivery or Parcel Force Delivery, with the correct insurance cover.

Please protect the hat box when returning your item, unnecessary damage caused to the box will be charged for.


Please note we cannot be held responsible for items lost in the mail.


Hat hire must be arranged in person.

Full payment for hire will be taken at the time of booking and this will secure your date

Upon booking you will be required to sign our contract of hire form and agree to the terms.

A cash retainer payment will be required upon collection of the hat.

This payment will be returned to you when the hat is returned in it's original condition. 

In the event that the hat is damaged we will be unable to return the retainer payment.

Please protect the hat from rain, our headwear is not water proof - water damage is irreversible.

In the event that the item is rain damaged beyond repair or lost, the full retail value of the hired hat will be charged.

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